PRODUCT RETURN AND REFUND

1. Customers must submit return applications to CYCOVELO within 14 calendar days after receiving the products. All returned goods must be delivered to our designated address within 14 days after your return request is approved.

2. Returned products must be kept intact, unused, and packed in original packaging, along with original tags, user manuals, complete accessories and warranty documents. Customers shall afford the shipping fees for sending goods back to our warehouse.

3. Please ensure secure packaging for returned items to prevent transit damage. We reserve the right to reject returns for products damaged by poor packaging, with obvious disassembly traces, scratches, stains or missing accessories. For non-compliant returned goods, we will either send them back at the customer’s expense or deduct a certain proportion of the refund amount according to the actual damage condition.

4. After we receive and inspect the returned goods and confirm all return requirements are satisfied, CYCOVELO will process the refund via your original payment channel within 14 working days at most.