Electric Scooter & E-Bike Spare Parts FAQ

Q1. What brands of electric scooter and e-bike spare parts do you supply?
A. We specialize in high-quality spare parts for mainstream and premium electric scooter and e-bike brands, including Xiaomi, Ninebot, Kukirin, Vsett, Dualtron, Niu, Zero, Mukuta, Inokim, Ouxi V8, QMV20, Sur Ron and more. Our product catalog is compatible with over 100 best-selling electric scooter and e-bike models worldwide, fully meeting your diversified inventory procurement needs.
Q2. What are your customer reviews?
A. More than 75% of our customers from Europe and North America are long-term repeat buyers, which fully proves our reliable product quality and service capabilities.
Q3. Is Shenzhen Cycovelo Technology a factory or a trading company?
A. We own a 500㎡ standardized production factory with an annual production capacity of over 300,000 units. On-site and virtual factory audits are both available for global clients.
Q4. What is your delivery lead time?
A. The delivery time varies according to product types and order quantities. We keep 80% of mainstream products in stock to support fast shipment. For urgent orders, our best-selling items support immediate dispatch from our EU warehouses, which greatly shortens delivery cycles and reduces your shipping costs.
Q5. What is your after-sales service process?
A. Please send a detailed after-sales request to our official email: info@cycovelo.com, with relevant problem descriptions, product images and videos attached. We promise a 2-hour quick response to all after-sales inquiries during working hours (GMT+8, Monday to Friday, 9:00-18:00). A dedicated account manager will provide a targeted and feasible solution within 48 hours.
Q6. Can you provide supporting marketing materials?
A. Yes, we offer free supporting marketing materials for all partnered clients. After order confirmation, our sales team will provide complete marketing resources including original product images, detailed parameter specifications and product descriptions to assist your online and offline sales.
Q7. How do you handle product quality problems after delivery?
A. We support reasonable after-sales compensation for qualified quality issues. According to the actual damage condition of the products, we will provide targeted solutions including product replacement, supplementary delivery or order discount compensation. This after-sales guarantee does not cover artificial damage, unauthorized disassembly and man-made faults.
Q8. Where are your overseas warehouses located?
A. We have established mature overseas warehouse networks in Germany.. All in-stock products can be shipped directly from EU warehouses to your local address with fast delivery and low logistics costs.