Warranty，return and refund

 
All products sold by us are covered by warranties in compliance with relevant legal regulations.
Our product warranty applies solely to faults arising from manufacturing defects, and does not cover damage caused by incorrect use or improper operation.
 
RETURN WARRANTY PROCESSING PROCEDURES
 
Our Technical Department is in charge of all warranty services. Staff will first confirm product faults via phone consultation. If the issue cannot be confirmed remotely, we will arrange to collect the product from customers and conduct professional inspection in our laboratory.
Once our technicians confirm the product qualifies for warranty service, we will arrange maintenance, product replacement or full refund promptly.
If no quality fault is found, or the damage is resulted from improper operation, the product will be sent back to the customer. The customer shall bear all related fees including product pickup, redelivery, inspection and handling charges.
In cases where special testing materials are required for fault verification and the product is confirmed ineligible for warranty, our company reserves the right to charge corresponding material costs, with prior notice given to customers in advance.
 
VALID REASONS FOR PRODUCTS RETURNS
 
All assemble-required products purchased on our website shall be inspected by customers within 48 hours upon receipt. Returns will not be accepted once the product has been used or the 48-hour inspection period expires.
For factory defective products, customers shall inform us of the defects within 48 hours after receiving the goods.
Our technical support team will diagnose faults and provide corresponding part replacement solutions when needed. If on-site product inspection is required for fault confirmation, we will arrange product collection. All return shipping fees will be borne by our company if the fault is verified as a manufacturing defect; otherwise, all expenses shall be undertaken by the customer.
Any defects found beyond the 48-hour inspection period shall be handled in accordance with the official product warranty terms.
 
PRODUCT RETURN AND REFUND
 
1. Customers must submit return applications to CYCOVELO within 14 calendar days after receiving the products. All returned goods must be delivered to our designated address within 14 days after your return request is approved.
2. Returned products must be kept intact, unused, and packed in original packaging, along with original tags, user manuals, complete accessories and warranty documents. Customers shall afford the shipping fees for sending goods back to our warehouse.
3. Please ensure secure packaging for returned items to prevent transit damage. We reserve the right to reject returns for products damaged by poor packaging, with obvious disassembly traces, scratches, stains or missing accessories. For non-compliant returned goods, we will either send them back at the customer’s expense or deduct a certain proportion of the refund amount according to the actual damage condition.
4. After we receive and inspect the returned goods and confirm all return requirements are satisfied, CYCOVELO will process the refund via your original payment channel within 14 working days at most.
 
For return consultation and related inquiries, please send an email titled RETURN to our official mailbox: info@cycovelo.com, and we will reply and offer professional guidance as soon as possible.